SHIPPING & ORDERS FAQS
WHAT DELIVERY CARRIERS DO YOU USE TO SHIP YOUR ORDERS?
We ship our retail orders out through USPS, but we also use UPS and FedEx to ship our Wholesale orders.
MY SHIPPING DETAILS ARE INCORRECT, CAN I UPDATE THEM?
Yes, as long as the address is fixed before the item is shipped we can adjust the shipping details it for you. If it is not, then we can have it re-shipped to the correct address for you as well.
I MADE A TYPO IN MY ADDRESS, CAN I UPDATE MY ADDRESS
Yes, if the package has not been shipped out already we can have your shipping address changed for you. Feel free to email us at DetoxNChill@gmail.com
If the package has already left our distribution facility, we recommend you visit USPS Package Intercept and request a change of address.
HOW LONG DOES IT TAKE TO PROCESS AND SHIP MY ORDERS?
Standard orders should be delivered within 3 to 5 business days following order confirmation. Please allow up to 2 additional days for rural zip codes. Shipping is available within the U.S. and standard orders can be delivered to P.O. boxes. P.O. box deliveries will be shipped via USPS. We also ship standard orders to US Territories, Alaska, Hawaii and APO/FPO/DPO addresses, which requires additional time for delivery and may be subject to delivery restrictions based on the item type, weight and size. During high season and sale, delivery might take a little longer.
HOW CAN I TRACK MY ORDER?
It’s simple, click: Order Tracking and enter your order details.
You may also email us at DetoxNChill@gmail.com for more information.
WHAT DO I DO IF MY ORDER IS DAMAGED AND/OR ITEMS ARE MISSING?
If you have encountered problems with your order we apologize ahead of time and recommend you email us at DetoxNChill@gmail.com for more information.